Shoprider™ is listed and complies with regulations of the Therapeutic Goods Association of Australia (TGA) as well as the regulatory bodies and standards in America (FDA) and Europe (CE).
COMPREHENSIVE WARRANTY
EVS Customer Care Benefits
EVS offer the follow unique customer service support programs for customers purchasing Shoprider Mobility scooters.
Obligation Free 7 Day home trial. EVS provide comprehensive information regarding the scooters and accessories that we proudly sell. We invite prospective purchasers to trial the vehicle (preparatory to a formal purchase) for up to 7 days on a completely “no obligation to buy” basis.
Very Competitive prices Our Representative will ensure that the price of the scooter and/or scooter accessories is/are competitive. EVS buys in bulk from Shoprider Mobility® and can offer clients the best possible pricing available for their new purchase.
On – Site user Training Prior to and upon receipt of the new Shoprider Mobility® Scooter a member of our team will spend up to one hour with the client to ensure they are familiar with the operation of the scooter. We can also provide you with Local Council and VicRoads documentation on the rules and regulations involved in using the scooter out and about.
Money back Guarantee If for a particular valid reason your new Shoprider Mobility® Scooter does not meet your needs are only too happy to refund your money within the first 30 days of purchase or negotiate a change over scooter of your choice.
3 year Warranty for your scooter Shoprider Mobility® supports up to a 3 year comprehensive warranty for the new scooter. Shoprider Mobility® have a globally recognized quality reputation for their mobility products and back their scooters. Detail available on request.
Free RACV Roadside Service Upon the purchase of your new Shoprider Mobility® Scooter you shall receive a free RACV Roadside Scooter Assist Membership for 12 months. You will also be provided with an inner tube for your scooter should you ever get a puncture RACV can conveniently replace the tube and have you on the way again. Terms and conditions apply according to the RACV documentation.
Servicing of your scooter. With EVS your first service is free for general servicing requirements (provided you have this performed within 6 months of your purchase). Additional non warranty repairs are charged for. Additional servicing call out fees are $77 inc GST and includes 30 minutes of on site labour. Additional parts and labour will be charged accordingly.
Comprehensive Insurance and 3rd Party Liability cover for your scooter. EVS can assist you obtaining insurance for the new scooter through a variety of highly regarded providers.
Rewards Program for Referrals to EVS. Should you refer a new customer to EVS (and validate the referral) we offer a $50 cash/cheque payment to you for the referred business to express our appreciation.